s Place an Order | Luma Electric

Place an Order

How to Order

We provide 3 ways to place an order with Luma Electric.

Luma Electric uses Square to process all credit card orders (see payment terms below). Do not send credit card information via email.

Notice: All orders must total at least $50 USD (before shipping cost). Any order under the minimum will be subject to a $10 USD fee.

  • Email dhinds909@gmail.com a formal company PO or in the body of an email you may request items. We will confirm your order with a return email. Please be sure to have your company information somewhere in the email.
  • We also provide a form-fillable pdf (this will allow you to type into the pdf using most pdf reader software) below that you can download, fill in the information needed, and email to dhinds909@gmail.com LUMA_ORDER-FORM.pdf
  • Call us at 419-843-7842 Monday - Thursday 9:00 - 4:00 PM EST. When taking a phone order, we will need all the information that is listed on the order form below.

LUMA_ORDER-FORM.pdf

Note: We are no longer accepting faxes

Payment Terms

U.S. Customers

For first time customers our default terms are prepaid credit card. Accepted Cards

We have parterned with Square, an online point of sale company, to process your credit card payments. This will allow for secure transactions and the ability for our customer to use all major credit cards i.e.American Express, Discover, Master Card, and Visa.
During the invoicing process we will send an email with a link to your invoice. At this time you will see your payment options and the information you will need to process your order. You do not need to create an account with Square. This is simply a method for us to receive credit card payment through secure means. Most of our customers will see an option to save the credit card on file with Square. This will give us permission to use the credit card for future orders. If for any reason you do not wish to use Square on your own we can still process the payment through them, although this may incur a fee.
Companies that have established terms with us may enter them into the terms section on the order form.

If your company wishes to establish terms other than prepaid you may inquire within the email or in the comments section of the order form.

International Payment Terms

Luma requires pre-payment for all international orders before shipment.
Options are:
-EFT's (Electronic Fund Transfers): there is a $22USD fee which will be added to your invoice. We will provide a pro-forma invoice, and our deposit account information.
- Cards: Luma is partnered with SQUARE which accepts any US-issued, and most internationally-issued magstripe or chip-cards bearing a Visa, MasterCard, American Express, Discover, JCB, or UnionPay logo. The following card types are accepted: Credit, Corporate, Debit (processes like credit), Prepaid, & Rewards. See the link below for more information.

Accepted Cards

Sign up for Square

Shipping Info

U.S. Customers

As of Q2 2019 Luma Electric is switching to FedEx as our default courier. We believe this change in courier will give our customers cost effective shipping options and get our products to you quicker.

Customers who wish to use other couriers other than FedEx may see a delay in shipments.

International Customers

Shipping terms are "EXW" with two options:
1) Luma will provide the weight & dimensions of your package(s) when your PO is ready for shipment; you then arrange shipping with your courier.
2) You provide your UPS, FedEx, or DHL account information (or their international partners/affiliates), and Luma will arrange shipment using your account.